Cancellation and Refund Policy

GENERAL:

1. If you place an order electronically via the website you are using, you are deemed to have accepted the pre-information form and the distance sales contract presented to you.

2. Buyers are subject to the provisions of the Law on the Protection of Consumers No. 6502 and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the product they purchased.

3. Shipping costs, which are the product shipment expenses, will be paid by the buyers.

4. Each product purchased is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, buyers can terminate the contract.

5. The purchased product must be delivered complete, in accordance with the specifications stated in the order, and with documents such as a warranty certificate and user manual, if any.

6. In the event that the purchased product becomes impossible to sell, the seller is obliged to notify the buyer in writing within 3 days from the date of learning of this situation. The total price must be returned to the Buyer within 14 days.

IF THE PURCHASED PRODUCT PRICE IS NOT PAID:

7. If the Buyer does not pay the price of the product he purchased or cancels it in the bank records, the Seller's obligation to deliver the product ends.

PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD:

8. If, after the product has been delivered, it is determined that the credit card used by the buyer for payment has been used unlawfully by unauthorized persons, and the price of the sold product is not paid to the SELLER by the relevant bank or financial institution, the Buyer must return the product subject to the contract to the SELLER within 3 days, with the shipping cost belonging to the SELLER.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN REASONS:

9. If force majeure events that the Seller cannot foresee occur and the product cannot be delivered on time, the Buyer is informed of the situation. The Buyer may request the cancellation of the order, replacement of the product with a similar one, or postponement of delivery until the obstacle is removed. If the Buyer cancels the order; if the payment was made in cash, this fee is paid back to him in cash within 14 days from the cancellation. If the Buyer made the payment by credit card and cancels it, the product price is returned to the bank within 14 days from this cancellation, but it is possible for the bank to transfer it to the buyer's account within 2-3 weeks.

BUYER'S OBLIGATION TO INSPECT THE PRODUCT:

10. The Buyer will inspect the goods/services subject to the contract before receiving them; he will not accept damaged or defective goods/services such as dents, breaks, torn packaging, etc. from the cargo company. The received goods/services will be deemed undamaged and sound. The BUYER is obliged to protect the goods/services carefully after delivery. If the right of withdrawal is to be exercised, the goods/services must not be used. The invoice for the product must also be returned.

RIGHT OF WITHDRAWAL:

11. The BUYER may exercise the right of withdrawal from the contract by rejecting the goods within 14 (fourteen) days from the date of delivery of the product purchased to himself or to the person/organization at the address indicated, without assuming any legal and criminal liability and without giving any reason, provided that he notifies the SELLER via the contact information below.

12. SELLER'S CONTACT INFORMATION FOR NOTIFICATION OF RIGHT OF WITHDRAWAL:

COMPANY:

NAME/TITLE: Pharmabox Sağlık Ürünleri Ticaret İthalat İhracat Ltd. Şti.

ADDRESS: Cihadiye Mahallesi Serik Caddesi. No 199 Aksu Antalya

EMAIL: info@nuvite.com.tr

TEL: 0242 426 28 28

PERIOD OF RIGHT OF WITHDRAWAL:

13. If the Buyer purchased a service, this 14-day period starts from the date of signing the contract. The right of withdrawal cannot be exercised in service contracts where the performance of the service has started with the consumer's consent before the right of withdrawal period expires. The Buyer has been informed about the right of withdrawal in Distance Contracts and Cancellation Conditions, and the Buyer places the order knowing the conditions of withdrawal.

14. The expenses arising from the exercise of the right of withdrawal belong to the SELLER.

15. To exercise the right of withdrawal, it is essential to notify the SELLER in writing or by the relevant method via registered mail with return receipt, fax, e-mail or the method notified by the SELLER within 14 (fourteen) days and that the product has not been used within the framework of the "Products for which the Right of Withdrawal Cannot Be Used" provisions regulated in this contract.

EXERCISING THE RIGHT OF WITHDRAWAL:

16. The invoice of the product delivered to the 3rd party or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning. Order returns issued to corporations will not be completed if a RETURN INVOICE is not issued.)

17. The return form, box, packaging of the products to be returned, and standard accessories, if any, must be delivered complete and undamaged.

RETURN CONDITIONS:

18. The SELLER is obliged to return the total price and the documents that put the BUYER under debt to the BUYER within a maximum of 10 days from the date of receipt of the withdrawal notification and to take back the goods within 20 days.

19. If there is a decrease in the value of the goods due to a fault of the BUYER or if the return becomes impossible, the BUYER is obliged to compensate the SELLER for his losses in proportion to his fault. However, the BUYER is not responsible for changes and deteriorations that occur due to the proper use of the goods or product within the right of withdrawal period.

20. If the campaign limit amount organized by the SELLER falls below the limit due to the exercise of the right of withdrawal, the discount amount utilized within the scope of the campaign will be canceled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED:

21. Products prepared in line with the BUYER's wishes or explicit personal needs and not suitable for return, such as underwear bottom parts, swimwear and bikini bottoms, make-up materials, single-use products, goods that are likely to deteriorate quickly or expire, products that are not suitable for return for health and hygiene reasons if their packaging is opened by the BUYER after delivery to the BUYER, products that mix with other products after delivery and cannot be separated by nature, goods related to periodic publications such as newspapers and magazines, except those provided within the scope of subscription contracts, services performed instantly in electronic environment or intangible goods delivered instantly to the consumer, and the return of sound or image recordings, books, digital content, software programs, data recording and data storage devices, computer consumables is not possible if their packaging is opened by the BUYER, as per the Regulation. In addition, it is not possible to exercise the right of withdrawal for services whose performance has started with the consumer's consent before the right of withdrawal period expires, as per the Regulation.

22. For cosmetic and personal care products, underwear products, swimwear, bikinis, books, copyable software and programs, DVDs, VCDs, CDs and cassettes, and stationery consumables (toner, cartridge, ribbon, etc.) to be returned, their packaging must be unopened, untried, undamaged and unused.

23. As per the following distance contracts regulation; products for which the right of withdrawal cannot be used:

  • Contracts related to goods prepared in line with the consumer's wishes or personal needs.

  • Contracts related to the delivery of goods that are likely to deteriorate quickly or expire.

  • Contracts related to the delivery of goods from which protective elements such as packaging, tape, seal, package have been opened after delivery; whose return is not suitable for health and hygiene reasons.

  • Contracts related to goods that mix with other products after delivery and cannot be separated by nature.

  • Contracts related to books, digital content and computer consumables presented in physical media if their protective elements such as packaging, tape, seal, package have been opened after delivery of the goods.

  • Contracts related to accommodation, goods transportation, car rental, food and beverage supply, and leisure activities for entertainment or recreation that must be made on a specific date or period.

  • Contracts related to services performed instantly in electronic environment or intangible goods delivered instantly to the consumer.

DEFAULT AND LEGAL CONSEQUENCES

24. If the BUYER defaults in the event of making payments by credit card, he accepts, declares and undertakes that he will pay interest and be responsible to the bank within the framework of the credit card agreement between him and the cardholder bank. In this case, the relevant bank may resort to legal remedies; it may demand the expenses and attorney's fees from the BUYER, and in any case, if the BUYER defaults on his debt, the BUYER accepts that he will pay the loss and damage suffered by the SELLER due to the delayed performance of the debt.


PAYMENT AND DELIVERY

25. You can make payments by Bank Transfer or EFT (Electronic Fund Transfer) to any of our accounts (TL) at ............ or .......... bank.

26. Through our site, you can benefit from online single payment or online installment options for all your credit cards. In your online payments, the amount will be drawn from your credit card at the end of your order.